rubik Platform Account Terms

We at rubik set out the terms under which you access and use our platform. These terms define your rights and obligations when you create an account, deposit funds, place bets on football, casino games, or esports, and request withdrawals. By using rubik, you agree to these conditions.

Our terms cover account creation, identity verification (KYC), deposits and withdrawals, bonus conditions, dispute resolution, and jurisdiction restrictions. We keep our terms clear and straightforward so you understand what we expect from you and what you can expect from us.

Services on rubik are available only where local law permits. If you have questions about whether our platform is accessible in your jurisdiction, contact our support team or review our jurisdiction notice below.

Account Eligibility and Creation

To create an account on rubik, you must be of legal age in your jurisdiction. We do not specify an exact age threshold because local laws vary. You are responsible for verifying that you meet your local legal requirements before opening an account with us.

When you sign up on rubik, you provide an email address, a password, and your phone number. We send a verification code to your email and SMS to confirm these details. You must complete this verification step before your account becomes active. Do not share your password or verification codes with anyone — they are for your security only.

Account security: We recommend enabling two-factor authentication (2FA) in your account settings. 2FA adds a second security layer by requiring a code sent to your phone when you log in from a new device.

We enforce a one-account-per-person policy. You may not open multiple accounts, use false information, or share your account with others. If we detect duplicate or fraudulent accounts, we will close them and may forfeit any balance.

Know Your Customer (KYC) Verification

Before you can withdraw from rubik, we require identity verification. You must upload a government-issued ID (passport, driving licence, or national identity card) and proof of address (utility bill, bank statement, or rental agreement dated within 90 days). This is a standard anti-money-laundering measure we enforce across all withdrawals.

Our verification team reviews your documents and typically approves them within one business day. Once approved, your account is flagged as verified and you can withdraw. If we request additional documents or clarification, we will contact you via your registered email or phone.

You may deposit and place bets on rubik before verification is complete. However, you cannot withdraw until your identity is confirmed. This protects both you and us.

Deposits, Withdrawals, and Payments

We at rubik accept deposits via multiple payment methods: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks (mobile banking, local payment, online payment, e-wallet). Minimum deposit is our welcome offer. Maximum depends on your payment method's daily transfer limit — check with your bank or e-wallet provider if you plan a large deposit.

Deposits on rubik are processed instantly in most cases. Your balance updates within seconds to minutes after the payment clears from your bank or e-wallet. If your balance does not update after subject to verification, contact our support team with your transaction reference number.

When you request a withdrawal on rubik, funds return to the same payment method you used to deposit. We do not charge withdrawal fees; your bank or e-wallet provider may apply a small transfer fee. Withdrawals are subject to account verification (KYC) and standard processing windows. We review withdrawal requests within 24 hours to confirm account compliance and prevent fraud.

Withdrawal hold: We may place a temporary hold on withdrawals if we detect unusual account activity or if your identity verification is incomplete. We will notify you of the reason and expected release time.

rubik does not hold your funds beyond processing time. Once we approve a withdrawal, your payment provider processes the transfer to your account. Do not contact us repeatedly about the same withdrawal — this slows the process. If a withdrawal fails or times out, contact our support team with the withdrawal reference number from your rubik history.

Bonus Terms and Conditions

We at rubik may offer welcome bonuses, promotional bonuses, or seasonal offers to new and existing accounts. Any bonus offer comes with specific terms. We communicate these terms clearly before you accept a bonus — read them carefully.

Typical bonus conditions on rubik include playthrough requirements (you must wager the bonus a certain number of times before withdrawing it), game restrictions (some bonuses apply only to specific games like Liga 1 football markets or certain slots), and expiry dates (unused bonuses expire after a set period). If you claim a bonus without meeting these conditions, the bonus is forfeited and any winnings derived solely from the bonus may be removed.

We do not guarantee fixed bonus amounts. Any promotional offer is subject to our discretion and may be changed or withdrawn at any time. We will notify you of changes via your account dashboard or email.

Restricted Activities and Jurisdiction

We prohibit the following on rubik:

Using your account for money laundering, fraud, or any illegal activity
Circumventing our geolocation controls or accessing rubik from a restricted jurisdiction
Exploiting game bugs, using automated tools, or interfering with fair play
Sharing your account credentials or allowing others to use your account
Placing bets on behalf of others or using rubik as a proxy service

rubik services are available only where local law permits. We operate in supported jurisdictions as defined by applicable regulations. If you access rubik from a jurisdiction where online gaming is prohibited, you do so at your own legal risk. We are not liable for any consequences you face.

Our platform serves users in Indonesia and selected supported regions. If you are unsure whether our services are lawful in your location, consult local authorities or legal counsel before using rubik.

Legal responsibility: You are solely responsible for ensuring that your use of rubik complies with your local laws. We do not provide legal advice, and you should not treat this page as legal guidance.

Dispute Resolution and Contact

If you have a dispute with rubik, contact our support team with details of the issue. We aim to resolve complaints within 7 business days. Our support team is available via email or in-app messaging during standard business hours.

If we cannot resolve your complaint to your satisfaction, we may escalate it to our internal dispute resolution team. We will provide you with next steps and expected timelines. We comply with applicable consumer protection laws in our jurisdiction.

By using rubik, you agree to these terms. We reserve the right to update these terms at any time. We will notify you of material changes via your registered email. Continued use of rubik after such notification constitutes acceptance of the revised terms. For questions about these terms or our policies, contact rubik support.