rubik Account & Payment FAQ

Opening an account on rubik involves three steps. First, you enter your email address, create a username, and set a password. Second, you verify your email by clicking a confirmation link we send to you. Third, you submit identity documents for KYC (Know Your Customer) verification — this includes an ID card or passport photo and a proof of address such as a utility bill.

Once your documents are verified, your account becomes active and you can deposit funds. Verification typically completes within one business day. If you are in Jakarta, Surabaya, Bandung, or Medan, you can contact our support team if verification takes longer than expected.

If you cannot log in to your rubik account, try resetting your password first. Visit the login page and click the "Forgot your password?" link. We will send a reset link to your registered email address. Click the link and create a new password.

If you do not receive the password reset email within a few minutes, check your spam folder. If the issue persists or if you believe someone else has accessed your account, contact our support team immediately. We recommend enabling two-factor authentication on your rubik account for added security.

rubik accepts deposits through multiple payment channels. Each channel has a minimum and maximum per transaction. DANA, e-wallet, and mobile banking typically allow deposits within a standard range. local payment and online payment also support deposits on rubik. For Indonesian bank transfers via e-wallet, mobile banking, local payment, or online payment, the range may differ.

You can see the exact minimum and maximum for each payment method in your rubik account dashboard when you select a deposit option. If you need to deposit a very large amount, you may make multiple transactions or contact our support team to discuss options.

Yes. rubik accepts bank transfers from e-wallet, mobile banking, local payment, and online payment. When you choose the bank transfer option in your rubik account, we provide you with a unique account number to use for your deposit. Transfer the amount from your bank account to our account number, and your rubik balance will update once we receive and verify the transfer.

Bank transfers may take one to two hours to process, depending on your bank and the time of day. During Idul Fitri, Idul Adha, Imlek, and other public holidays, processing may be slower. Always use the exact account number we provide to ensure your deposit is credited to the correct account on rubik.

To open a support ticket on rubik, log in to your account and navigate to the Help or Support section. Select the topic that best matches your issue — such as account, deposits, withdrawals, or technical problems — and describe what you need help with. Include any relevant details such as the date and time of the issue, the payment method you used, and any error messages you received.

After you submit your ticket, you will receive a ticket number. Our support team will respond within a standard timeframe. You can check the status of your ticket by logging in to your rubik account and viewing your support history.

RTP stands for Return to Player. It is a percentage that tells you, on average, how much of the total money bet on a game is returned to players over a long period. For example, if a slot game has an, it means that over time, players receive an average of 95 units for every 100 units wagered. The remaining non-specific info is the house edge.

RTP is a theoretical average calculated over many thousands of spins. Individual sessions can vary significantly — you might win or lose much more than the RTP suggests in a short time. Each game on rubik displays its RTP in the game details or rules section. Games on rubik with different themes — such as Sweet Bonanza, Gates of Olympus, Mahjong Ways, Fortune Tiger, and Aviator — have different RTP values.

Bonus offers on rubik typically come with terms that you must meet before you can withdraw the bonus amount. Common terms include a playthrough requirement — this means you must wager the bonus amount a certain number of times before it converts to real balance. Some bonuses apply only to specific games or game types.

Bonuses may also have an expiration date — if you do not use the bonus within a certain period, it expires. Read the full terms of any bonus offer on rubik before accepting it. If you have questions about how a specific bonus works, contact our support team. Bonus terms may vary during special events such as Liga 1 tournaments or Idul Fitri promotions.

Our services on rubik are available only where local law permits. We do not offer our platform in jurisdictions where online wagering is prohibited by law. Users are responsible for verifying that access to and use of rubik comply with the laws of their own location.

If you have questions about whether rubik is available in your location, contact our support team before creating an account. We operate under the laws of the jurisdictions in which we are licensed to operate. Access restrictions may apply in certain regions or during certain times.

Opening an account on rubik involves three steps. First, you enter your email address, create a username, and set a password. Second, you verify your email by clicking a confirmation link we send to you. Third, you submit identity documents for KYC (Know Your Customer) verification — this includes an ID card or passport photo and a proof of address such as a utility bill.

Once your documents are verified, your account becomes active and you can deposit funds. Verification typically completes within one business day. If you are in Jakarta, Surabaya, Bandung, or Medan, you can contact our support team if verification takes longer than expected.