rubikPrivacy Policy
This page describes what we collect when you use rubik and how we keep that data protected. We at rubik take your privacy seriously. Our commitment is to be transparent about what information we gather, who we share it with, and what rights you have over your own data.
Our services are available only where local law permits. When you access rubik, you agree to this privacy policy. If you have questions about how we handle your information, contact our support team.
What we collect on rubik
We collect information in several ways. When you create an account on rubik, we ask for your email, phone number, and full name. We also collect your date of birth and residential address to verify your identity and comply with local regulations.
During account verification, we may ask for a copy of your ID or passport. This is part of our Know Your Customer (KYC) process. We use this information to confirm you are who you say you are and to prevent fraud.
When you use rubik, we log your activity. This includes the games you play, the bets you place, your deposits and withdrawals, and the times you access our platform. We also collect information about your device — your browser type, operating system, and IP address.
How we use your data
Our primary use of your data is to run rubik. We need your email to send you account notifications, withdrawal confirmations, and security alerts. We use your phone number for two-factor authentication — an extra layer of protection for your account.
We analyse your activity to detect unusual patterns. If we notice a withdrawal request from a new device or location, we may ask you to verify your identity before processing it. This protects your account from unauthorised access.
We also use your data to improve rubik. We look at which games are popular, which payment methods users prefer (DANA, e-wallet, mobile banking, and others), and how the platform performs. This helps us make rubik faster and more reliable.
If you contact our support team during Liga 1 matches or around Idul Fitri, we keep a record of your inquiry. This helps us respond faster next time and track common issues.
Third-party processors and data sharing
We work with payment processors to handle your deposits and withdrawals. When you use local payment, online payment, or e-wallet on rubik, those companies receive your transaction details. We do not control how they use that data — their own privacy policies apply.
Our servers may sit outside your jurisdiction. We use data centres in multiple regions to keep rubik fast and reliable. Your data may be stored or processed in countries with different privacy laws. By using rubik, you consent to this.
We may share your data with law enforcement if required by court order or local regulation. We do not volunteer information, but we comply with legal requests.
Your rights on rubik
You have the right to access your data. You can view your account balance, transaction history, and personal details in your rubik account settings at any time.
You can request that we correct inaccurate information. If your address or phone number changes, update it in your account. If you believe we have wrong data, contact support.
You can request deletion of your account. When you close your rubik account, we retain transaction records for as long as required by law — typically several years. We delete other personal data within 30 days unless we have a legal reason to keep it.
You have the right to object to how we use your data. If you do not want us to send you promotional emails, you can opt out in your account settings.
Cookies and tracking
We use cookies to keep you logged in and to remember your preferences on rubik. Cookies are small files stored on your device. They help us recognise you when you return and make the platform work smoothly.
We also use analytics cookies to understand how users interact with rubik. These tell us which pages are visited most, how long users stay, and where they come from. We use this to improve the platform.
You can disable cookies in your browser settings, but this may affect how rubik works. Some features may not function properly without them.
Contact and updates
If you have questions about this privacy policy or how we handle your data, contact our support team. We respond to privacy inquiries within 7 business days.
We may update this policy from time to time. When we make significant changes, we will notify you by email or by posting a notice on rubik. Your continued use of the platform means you accept the updated policy.
Our services are available only where local law permits. We do not offer rubik in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.